CHATBOTS FOR CUSTOMER SERVICE
A few days ago I had a terrible shopping experience while browsing for an Ethnic wear on India’s biggest clothing website. I was looking for a “Lehenga” of a specific type. There were so many options with no proper product description. I tried to contact customer support, ten minutes passed by, and even after navigating through multi IVR options, I didn’t get connected to any agent. After waiting for a pretty long time, I logged out. With lockdown and social distancing as the new normal, I can’t even visit the store and I just wonder — why is it so difficult to get answers to my questions from my favorite brand?Chatbots for Customer ServiceBefore i explain further on how AI Chatbots could have made a significant difference to my shopping journey above, let’s first understand some basics ab...